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How To Fix Star Citizen Error 19000

There’s nothing more frustrating than being eager to dive into the expansive universe of Star Citizen only to be halted by the infamous Star Citizen Error 19000. This error, often associated with login issues, has become a common adversary for many players. In this comprehensive guide, we’ll shed light on this technical issue and provide some effective solutions to conquer it.

An Overview of Star Citizen

Before we delve into the error, it’s worth brushing up on the basics of Star Citizen. Developed and published by Cloud Imperium Games, Star Citizen is an ambitious multiplayer space simulation game designed for Microsoft Windows. Directed by Chris Roberts, the project was successfully crowdfunded in 2012 and has been under active development since 2011.

What is the Star Citizen Error 19000?

The Star Citizen Error 19000 primarily surfaces during the account login phase of the game. The error message usually reads “Account Login Failed, Please verify your login credentials and try again.” This may lead players to believe that there’s an issue with their login details, but the real cause is often more complicated.

The error is usually not a result of incorrect login details but could be due to server congestion, maintenance downtime, or even minor game glitches. Although it’s not entirely clear what triggers the error, these are the most commonly reported causes.

Identifying the Causes of Star Citizen Error 19000

Broadly speaking, the potential reasons that could lead to the occurrence of the Star Citizen Error 19000 are:

  • Server Downtime: The Star Citizen game server might be undergoing maintenance or facing temporary issues.
  • Game Glitches: Minor bugs or glitches within the game application could result in this error.
  • Network Issues: Problems with your network connectivity could prevent successful login.
  • Client-Server Communication Failure: The Star Citizen client may be unable to communicate effectively with the game server.

Comprehensive Solutions to the Star Citizen Error 19000

Now that we’ve understood the nature of the error, let’s explore some effective solutions to overcome the Star Citizen Error 19000.

Monitor the Status of Star Citizen Game Server

Your first step should be to check the status of the Star Citizen game server. The presence of widespread issues would indicate that the problem is on the game’s end.

  • Check for announcements regarding server status on the official Star Citizen forums or Downdetector Page.
  • If the issue is stemming from server downtime or overload, the only option is to patiently wait for the Star Citizen team to resolve the problem.

Restart Your Game

An age-old solution to many technical problems, restarting your game, can often help sort out minor bugs and glitches.

  • Exit the game application and wait for a few minutes before relaunching it.
  • Ensure that your internet connection is stable and functioning properly during this process.

Logout and Login Again

Sometimes, simply logging out and logging back into the game can do the trick.

  • It’s possible that the game portal might remain logged in if you’ve enabled the “keep me logged in” option or haven’t closed the application in a long time.
  • After logging out, give it some time before attempting to log back in. This can help process new game features and avoid errors.

Wipe Out Temporary Game Files

One of the more technical solutions involves deleting the ‘USER’ folder in your Star Citizen game directory. Follow these steps:

  • Open File Explorer on your PC.
  • Navigate to the folder path of your Star Citizen game. The default path is C:\Program Files\Roberts Space Industries\StarCitizen\LIVE.
  • Find and delete the “USER” folder.
  • Restart your system to clear any remaining Windows memory cache with incorrect or corrupt information.
  • Relaunch Star Citizen and attempt to log in again.

Verify Game Files on Steam

Steam users can check for corrupted files in the game directory by verifying the integrity of the game files. Here’s how:

  • Open Steam and head to your library.
  • Locate Star Citizen, right-click and select properties.
  • In the properties window, select “local files” and click on “Verify Integrity of Game Files.”
  • Steam will begin to compare each file in the game’s installation to its database and repair any corrupted files.
  • If errors are still encountered, consider uninstalling and reinstalling the game.

Clear DNS Cache

Clearing your DNS cache can help resolve connection-related issues. Open the Command Prompt or Terminal, type “ipconfig/flushdns” (for Windows) or “sudo killall -HUP mDNSResponder” (for macOS), and press Enter.

Temporarily Disable Firewall and Antivirus

In some cases, overprotective firewall settings or antivirus software can block Star Citizen’s connection to the servers, triggering Error 19000. Temporarily disable your firewall and antivirus to check if the error goes away. If it does, you can create exceptions in your security software to allow Star Citizen to connect freely.

Disable Background Applications

Background applications and processes on your computer might interfere with Star Citizen’s connection. To troubleshoot this, close unnecessary applications running in the background, such as file-sharing programs or download managers. Then, relaunch the game and see if the error persists.

Reset Network Settings

If you’re still experiencing Error 19000, you can try resetting your network settings to their default values. You can do this through the Control Panel (Windows) or Network settings (macOS).

Check for Hardware Issues

Sometimes, hardware problems like a faulty network adapter or damaged Ethernet cable can cause connection errors. Check your hardware for any signs of damage or malfunction.

Port Forwarding

Port forwarding can significantly improve your gaming experience by establishing more reliable connections. Find the required port numbers for Star Citizen on the official website and configure your router accordingly.

Still Facing the Star Citizen Error 19000?

If you’ve tried all the above solutions and the Star Citizen Error 19000 still persists, then it’s time to reach out to Star Citizen Support for professional help. They should be able to guide you through additional troubleshooting steps or provide updates about any ongoing server issues.

Does using a VPN help in resolving Error 19000?

While using a VPN might bypass certain restrictions, it can also introduce additional network complexities that might worsen Error 19000. It’s generally better to focus on the other troubleshooting steps mentioned in this article.

Is Error 19000 prevalent in all regions, or is it specific to certain areas?

Error 19000 can occur in any region, but its prevalence might vary based on server loads and other factors. Monitoring the official Star Citizen channels for server status updates can give you insights into any region-specific issues.

Will changing servers help fix Error 19000?

Switching servers might help in some cases if the issue is localized to a specific server. However, if the problem lies with your internet connection or software, changing servers may not be effective.


While encountering the Star Citizen Error 19000 can be frustrating, remember that it’s a common issue that many players face. With patience and a systematic approach to troubleshooting, you can overcome this error and return to your space explorations. Remember, the stars are waiting!

Disclaimer: The information provided in this guide is intended for general informational purposes only. While we strive to keep the information up-to-date and accurate, we make no guarantees of any kind about the completeness, accuracy, and reliability of the information provided.

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I'm a tech writer with over seven years of experience. I love to help people understand tech through my articles. I write about technology, mobiles, PCs, how-tos, and gadget reviews. I always stay updated with the latest in tech to give you the best info.
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